Player Protection & Safe Play
Responsible Gaming at ckpk
ckpk believes that gaming should always be an enjoyable and controlled experience. This page outlines the tools, limits, and support pathways available to every player — so you can stay in charge of your play at all times.
Important Notice
Gambling at ckpk is intended solely as entertainment. It carries financial risk and should never be used as a source of income. If you or someone you know is showing signs of problem gambling, please use the tools on this page or contact our support team immediately. ckpk is a 21+ platform — players under the age of 21 are strictly prohibited from registering or playing.
Deposit Limits
Set daily, weekly, or monthly maximum deposit caps directly from your account settings. Once set , limits take effect immediately and can only be reduced right away — increases require a 7-day cooling-off period.
Time-Out Feature
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended from all wagering activity while your balance and data remain intact.
Self-Exclusion
Request a full self-exclusion for 6 months, 1 year, 3 years, or permanently. Once activated, ckpk will close your account and prevent re-registration for the chosen duration. Withdrawals of existing balances remain available.
Loss Limits
Define the maximum amount in BDT you are comfortable losing over a set period. When your net loss reaches the defined threshold, ckpk will automatically suspend further wagering for the remainder of that period.
Session Reminders
Enable on-screen session reminders that notify you of how long you have been playing at 30-minute, 1-hour, or 2-hour intervals. Staying aware of time spent is one of the simplest and most effective responsible gaming habits.
24/7 Support
Our English-language support team is available around the clock via live chat and email. If you feel gambling is affecting your wellbeing, our team can activate any protective tool on your behalf immediately — no waiting period required.
Our Pledge
ckpk's Commitment to Responsible Gaming
At ckpk, responsible gaming is not a compliance checkbox — it is a core pillar of how we operate. We genuinely care about the wellbeing of every player on our platform, from Dhaka to Chittagong, Sylhet to Cox's Bazar. Our goal is to provide a safe, fair, and enjoyable gaming environment where players can engage with our casino games, live dealer tables, and sports betting markets with full confidence that robust safeguards are in place to protect them.
We recognise that for a small number of players, gambling can shift from a leisure activity into a harmful habit. ckpk takes this risk seriously. We invest in detection systems that monitor player behaviour for patterns associated with problem gambling, and we equip every registered account with a full suite of self-management tools accessible directly from the account dashboard — no need to contact support to set a deposit limit or activate a time-out.
Every promotional offer issued by ckpk — whether a welcome bonus, a BPL cricket season promotion, a Eid special, or a Pohela Boishakh reward — is designed with responsible gaming guardrails built in. We do not incentivise chasing losses, and we do not target players who have activated protective tools with promotional messaging intended to encourage renewed play.
ckpk is committed to the principle that gambling should always be a choice made freely, with full awareness of the risks involved, by an adult of sound mind and financial means. This page exists to make sure you have everything you need to keep it that way.
Age Policy
21+ Age Restriction — Strictly Enforced
For Adults Aged 21 and Above Only
The ckpk platform is strictly for adults aged 21 and above. Underage gambling is illegal and harmful. ckpk employs mandatory identity verification (KYC) to confirm the age of every player before they can make a deposit or place a wager. Any account found to belong to a person under 21 will be immediately closed and all associated funds returned.
During the registration process, all ckpk players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming that they are 21 years of age or older. This verification step is mandatory and cannot be bypassed.
ckpk also employs ongoing age-related monitoring. If at any point our KYC team identifies a discrepancy in a player's stated age, that account is suspended immediately pending re-verification. We encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can be configured to block access to gambling platforms on shared or family devices.
If you believe a person under 21 has accessed or registered on ckpk, please report it immediately to [email protected]. We will investigate and act within 24 hours of receiving your report.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being honest about your own gambling habits is the most important first step. The following signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm.
Behavioural Warning Signs
- Spending more money than you intended to on each session
- Chasing losses by placing larger or riskier bets to win back what was lost
- Gambling for longer periods than planned, losing track of time
- Hiding gambling activity from family members or close friends
- Borrowing money specifically to fund gambling
- Neglecting work, study, or family responsibilities due to gambling
Emotional & Financial Warning Signs
- Feeling anxious, irritable, or depressed when not gambling
- Gambling to escape stress, boredom, loneliness, or negative emotions
- Experiencing financial difficulties, unpaid bills, or mounting debt due to gambling
- Feeling unable to stop gambling even when you want to
- Frequently thinking about gambling when doing other activities
- Making repeated unsuccessful attempts to cut back or stop gambling
Recognising the Signs Is a Strength
If you recognise any of these signs in yourself, it takes real courage to acknowledge them. ckpk's responsible gaming tools are designed specifically for this moment. You can activate a time-out, set a deposit limit, or request self-exclusion at any time — and our support team is available 24/7 to help you take that step.
Budget Control
Setting Deposit Limits
Deposit limits are the most straightforward and effective budgeting tool available to ckpk players. By defining the maximum amount you are willing to deposit over a given time window, you create a firm financial boundary that the platform will automatically enforce — no willpower required.
Daily Limit
Cap your total deposits within any single calendar day (Bangladesh Standard Time, UTC+6).
Example: ৳2,000 / day
Weekly Limit
Set a ceiling for total deposits across a rolling 7-day period, resetting every Monday at 00:00 BST.
Example: ৳10,000 / week
Monthly Limit
Control your overall monthly gambling budget with a hard cap applied across the calendar month.
Example: ৳30,000 / month
How Limit Changes Work
Reducing a limit takes effect immediately — the lower cap applies to your very next deposit attempt. Increasing a limit requires a mandatory 7-day reflection period before the higher cap becomes active. This delay is intentional: it gives you time to reconsider and helps prevent impulsive decisions made during a losing streak. You may cancel a pending limit increase at any time during the 7-day window.
Short Breaks
Time-Out: Taking a Deliberate Break
Sometimes you simply need a short pause — a few days away from the platform to clear your head, reassess your habits, or attend to other priorities. ckpk's time-out feature gives you exactly that: a clean, immediate suspension of all gambling activity on your account for a defined period, without permanently closing your account.
24 Hours
Quick reset after a difficult session
7 Days
One week to regain perspective
30 Days
A full month away from wagering
Custom
Set any duration up to 90 days
During an active time-out, you will not be able to log in to the casino, place sports bets, or access any wagering feature. You will still be able to log in to request a withdrawal of your available balance. Marketing and promotional emails are automatically suppressed during a time-out. Once the time-out period expires, your account is reinstated automatically — no action is required on your part.
Serious Step
Self-Exclusion: A Firm Commitment to Stop
Self-exclusion is the strongest responsible gaming tool available on ckpk. It is designed for players who have determined that they need to stop gambling entirely for an extended period — and who want the platform to enforce that decision on their behalf, removing the temptation to return prematurely.
When you activate self-exclusion, your ckpk account is immediately and permanently suspended for the chosen duration. Any existing balance will be refunded to your registered bKash, Nagad, or bank account. You will be blocked from re-registering a new account on ckpk during the exclusion period. If you attempt to create a new account using the same identity details, ckpk's system will identify and block the registration.
6 Months
Minimum exclusion period
1 Year
Standard exclusion period
3 Years
Extended exclusion period
Permanent
Irreversible lifetime exclusion
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion request has been submitted and confirmed, it cannot be undone or shortened — even upon direct request to support. This is by design. The cooling-off period is there to protect you. If you have selected a permanent self-exclusion, that decision is final and ckpk will never reinstate your account. Please make this decision carefully and, where possible, in consultation with a trusted friend, family member, or professional counsellor.
Step-by-Step
How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on ckpk takes less than two minutes. Follow these steps:
- Log in to your ckpk account using your registered email and password via the ckpk Login page.
- Navigate to your Account Dashboard by clicking your username or profile icon in the top-right corner of the screen.
- Select Responsible Gaming from the account settings menu on the left sidebar.
- Choose the tool you wish to activate: Deposit Limit, Loss Limit, Session Reminder, Time-Out, or Self-Exclusion.
- Configure the parameters for your chosen tool (amount in BDT, duration, frequency) and review the settings carefully before confirming.
- Click Confirm. Your selected tool will take effect immediately (or after the mandatory 7-day review period, in the case of limit increases).
- You will receive an email confirmation to your registered address summarising the tool activated and its parameters. Save this for your records.
Need Help Activating a Tool?
If you are unable to access your account settings or would prefer to have a tool activated on your behalf, contact our 24/7 live chat support team. Tell the agent which tool you need and your preferred parameters. Our team will activate it immediately and send you written confirmation. You do not need to explain your reasons — your request will be honoured without question.
Best Practices
Tips for Keeping Gaming Enjoyable
The vast majority of ckpk players enjoy the platform as a form of entertainment without any issues. These practical tips can help you maintain that positive experience over the long term:
- Set a fixed entertainment budget before each session and treat it as the cost of entertainment, not an investment.
- Never gamble with money earmarked for rent, food, bills, or family expenses.
- Take regular breaks — step away from the screen every 60 to 90 minutes.
- Balance gambling with other hobbies and social activities — cricket matches, kabaddi, family time.
- Accept that losses are a normal part of gambling — the house always has a mathematical edge over time.
- Never chase losses. If you have reached your budget for the session, stop — regardless of how close a win feels.
- Do not gamble when you are feeling stressed, anxious, upset, or under the influence of substances.
- Be open with trusted people in your life about your gambling activity — secrecy is an early warning sign.
Support Resources
Get Help — You Are Not Alone
If you feel that gambling is negatively affecting your life, your finances, or your relationships, reaching out for help is the most important thing you can do. ckpk's support team is available 24/7 and can connect you with the right resources as well as activate any account protection tool on your behalf immediately.
Live Chat
Available 24 hours a day, 7 days a week. Start a chat from any page on ckpk and request responsible gaming assistance — our agents respond instantly.
Response time: Immediate
Email Support
Send a detailed message to our responsible gaming team. Include your username and a description of what you need. All enquiries are handled with complete confidentiality.
Email: [email protected]
Response: Within 12 hours
Reach our support team via WhatsApp during operating hours for a quick and private conversation about any responsible gaming concern you may have.
Hours: 08:00–00:00 BST (UTC+6)
In addition to ckpk's internal support, we encourage players in Bangladesh who are experiencing serious gambling-related difficulties to seek guidance from qualified mental health professionals or counselling services in their area. Trusted individuals in your community — a family doctor, a religious leader, a school counsellor, or a trusted elder — can also provide meaningful support and perspective when gambling starts to feel out of control.
Remember: seeking help is a sign of strength, not weakness. ckpk will always support you in making the decision to step back from gambling, however long that break needs to be. Our platform will be here when and if you are ready to return — but your health and wellbeing come first, always.
Play Responsibly — Enjoy ckpk at Its Best
Set your limits, play within your means, and explore everything ckpk has to offer — from live cricket betting to world-class slots — with full confidence that your account is protected.